Ordering

1. Contact us via email (pryortuck@hotmail.com) to confirm current pricing on a specific item. If you prefer, you can call us directly in Bangkok on our cell (WhatsApp) between the hours of 8:00 pm - 6:00 am U.S. Eastern Standard Time. From the United States call 66 62-653-1080

2. We will contact you ASAP with pricing and approximate completion date.

3. You must send contact phone number and specify payment method (PayPal or Bank transfer). There is a  2.5% discount when sending money via transfer to our USA bank account at NFCU (Navy Federal Credit Union). If PayPal is used, we will need the email address associated with the PayPal account. Shipping address must be a physical address. We can also ship to a FedEx Shipping Center location near your home. It's important that your registered PayPal address matched the shipping address.

4. We will confirm receipt of payment and order status

5. We will update our customers on the progress of the order and send a photo of the completed item before shipping.

6. Upon completion of the item, it is inspected and picked up from the maker and scheduled for shipping via Federal Express (this can take 1-2 days).

7. Tracking number is sent upon FedEx departure scan.

The total turn-around time is approximately two weeks. Then plan on 4 days for transit time via FedEx.

Why we don't have a shopping cart?

1) We don't use a shopping cart on 23K gold.com Purchasing such an expensive item often requires multiple emails to be certain of the item specifications, alternate payment methods and other pre-purchasing information. More involved communication is sometimes required before the buyer commits to the purchase.

2) The price of gold changes constantly so we need interaction with the customer to confirm the current price. It's more than the gold cost that affects price. The currency exchange rate, as far as US Dollar/Thai Baht, can significantly affect the total price of our product.

3) When we confirm the price you can easily go to your PayPal account and send the funds (account balance or credit card funds) to our PayPal account at bkk_bonanza@hotmail.com. Upon receipt of the payment we will move quickly to lock in the price of gold for that day.